Maybe they didn't know, maybe none of their colleagues used it, their company didn't pay for it, or maybe all they need is an Excel update.
But I am confident that using Copilot would be faster than clicking through the sludge that are Microsoft Office help pages (third party or not.)
So I think it is correct to fear capabilities, even if the real world impace is still missing. When you invent an airplane, there won't be an airstrip to land on yet. Is it useless, won't it change anything?