It’s clever in that it potentially helps with the problem of “I’ve been banned and there’s no customer support to help me” by incentivizing employees to perform contractually dubious customer support.

The problem you’re talking about is a different one. I’m not claiming that any of these problems are being solved entirely nor ideally with this clever hack.

My point is that hacks like these are symptoms of a larger problem in incentives for tech companies. We’ve exchanged humans being paid to help humans for a few tech companies that rule our lives via automated decisions.