Legally the customer has no relationship with the carrier.
They did not choose how the package would be shipped, which carrier would be used, or pay the carrier to ship it.
All of those decisions and the payment to the carrier were made by the seller (Google), not the customer. Thus Google had all responsibility in ensuring the shipment reached the customer.
If Google had failed to pay the carrier the correct shipping cost, or had packed the box poorly such that the item was damaged in transit, would it be the customer's fault?
Similarly, if the carrier mishandled the package and it was lost or arrived damaged, would it be the customer's fault?
The customer deals with the seller whom they paid, not with third-parties. If the seller took the money they ensure the customer gets what they paid for or they lose reputation and go out of business.
