Ask HN: Why don't major social media introduce relationship management features?

3 pointseye_dle1y ago2 comments

Building connections with other people is what social media and messengers are created for, right? In that scope, the features of relationship management ("personal CRM-like" ones) seem viable to be implemented there. Why do services such as WhatsApp, Telegram, Facebook seemingly not go in that direction, in your opinion?

2 comments

pmzy1y ago

That's a good question. I would say that, to some extend, they do with their core features. Facebook shows you updates from the people you are connected to. It also tells you when it's someone's birthday. It shows you memories.

Now, I haven't used Facebook in years and I have no idea if people rely on it at all to maintain relationships.

Several companies have tried to launch "personal crm" but none really managed to make it a thing (yet?).

My hack is to I have a project in Todoist, with recurring tasks to touch base with my friends, clients, family, etc. It also has birthdays.

eye_dleOP1y ago

Might be. Although things like regular talk reminders (not only because of birthday but because you haven't talked for some time) seem uncovered.

My wondering is that these companies already have a messaging platform and attempt to cover an absolute majority of connections. So, it must be super easy to implement something like structured talk history.

Actually, I'm building the one, but this is another topic, I suppose.

Thanks for the hack. "Tasks to touch" sound interesting.

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