I submitted a first request thinking it would take max two to three days to complete the ACH like any normal business (it says 3-5 business days). It didn't. A few weeks pass, I'm getting close to my option expiration date. I get my next paycheck. So I figured let me submit my second batch and exercise my remaining options. The kicker: Carta doesn't allow multiple exercise requests! WTF! I wait and wait for the first exercise to complete. Apparently, the grant needs to be signed by multiple parties before the ACH even begins. It's been close to a month now, and my options expire tomorrow.
Like wtf, you have one job Carta! So I call Carta and ask them to expedite the process. They say my only option is to submit a manual request to my previous company to exercise. So I have to send them a mail/fax like it's the 80s. I'm out of the country on a trip and don't know how I can get the check to them by tomorrow.
Carta sucks kids! I get that cap tables are complex, but surely processing a payment shouldn't take months in 2024. Even if it does, it's inexcusable that they can't handle multiple requests at once.
