(Crowdstrike?)
imho this is was caused by horrible change/patch management from the clients/businesses. Any company that has the mentality to test it's critical updates (Adobe Acrobat v2025-July - not critical, AV, sec-patches, and other stuff that run as "System" - super critical).
And/or/but/so yes, if you blindly push updates that could cripple your machines, you are doing a coin-toss, and sometimes it lands on the wrong side.