> The engineer in me would at least try to characterize the problem. It might be something simple! And to flip your argument around, if it’s something you can fix in a minute, it’s going to be more expensive to call someone else to do it.

The engineer in me would report it to the office manager so they can deal with getting the right people to do it.

We have fancy/expensive/complicated superautomatic coffee machines at work. I know nothing about how those things work. I also don't know if that machine is even owned by the company or if it's leased. Do we have a service contract? Are we even allowed to touch it when it breaks?

Now, if it was my personal machine and it was out of warranty, sure I'll have a look. But knowing nothing about this machine my instinct would not be to tinker with it, but at the very least first get the answers to the questions above. I'm sure we all have experience with well-meaning laypeople trying to 'fix' a problem and making it worse. I don't want to be that person.