If you're interested, I would suggest watching some Kitboga. I don't actually know anyone that has had this happen but there are plenty of stories around the internet. I will try doing some img replacement with my own text and see how it works out.

I think he talks about the refund scams.

In the scam they pretend to make a refund to the victim where the victim has to put in the refund amount, the scammer, that has access to the pc via remote control then adds a 0 to the amount and pretends the victim has entered the incorrect amount. That input was just in the windows CMD and did not send any money. The scammer now will talk about that he lose his job because the company has lost a lot of money. The scammer than wants the money back via gift cards. (Because gift cards cant be tracked or refund)