Ask HN: How's Your Cloudflare Experience?

5 pointscolinramsay1y ago5 comments

I've got a Cloudflare support ticket that's been open since 8th August relating to R2, and it seems others may have a similar issue:

https://community.cloudflare.com/t/r2-intermittent-500-errors-on-put/485134

This is one of two CF services we use, and I'm wondering how people feel about CF and its support these days?

5 comments

jgrahamc1y ago

You can email me (jgc@cloudflare) with the ticket number and I'll take a look.

re-thc1y ago

You might have more luck asking on discord: https://discord.com/invite/cloudflaredev

With the way Cloudflare works I'd say R2 is still a relatively young product and hasn't been heavily battle tested.

There are a lot of stable and working products.

And to support, well don't depend on it! If it works it works.

colinramsayOP1y ago

I wasn't aware they had a Discord, so that's in addition to "real" support and community support forums? Seems like a crazy way to approach things.

re-thc1y ago

> community support forums

That's like the "old place" and then everyone moved to discord.

Well, discord is where the developers go (including the cloudflare 1s).

> Seems like a crazy way to approach things

In a way, you might get a faster/better response there than enterprise support!

diggan1y ago

Back in the day, the absolute best way (besides a personal contact) to get support for Stripe was via #stripe on Freenode where bunch of the devs hanged out.

If anyone who answered there is here, thank you for that unofficial but speediest support channel!

j / k navigate · click thread line to collapse

Ask HN: How's Your Cloudflare Experience?

5 pointscolinramsay1y ago5 comments

I've got a Cloudflare support ticket that's been open since 8th August relating to R2, and it seems others may have a similar issue:

https://community.cloudflare.com/t/r2-intermittent-500-errors-on-put/485134

This is one of two CF services we use, and I'm wondering how people feel about CF and its support these days?

5 comments

jgrahamc1y ago

You can email me (jgc@cloudflare) with the ticket number and I'll take a look.

re-thc1y ago

You might have more luck asking on discord: https://discord.com/invite/cloudflaredev

With the way Cloudflare works I'd say R2 is still a relatively young product and hasn't been heavily battle tested.

There are a lot of stable and working products.

And to support, well don't depend on it! If it works it works.

colinramsayOP1y ago

I wasn't aware they had a Discord, so that's in addition to "real" support and community support forums? Seems like a crazy way to approach things.

re-thc1y ago

> community support forums

That's like the "old place" and then everyone moved to discord.

Well, discord is where the developers go (including the cloudflare 1s).

> Seems like a crazy way to approach things

In a way, you might get a faster/better response there than enterprise support!

diggan1y ago

Back in the day, the absolute best way (besides a personal contact) to get support for Stripe was via #stripe on Freenode where bunch of the devs hanged out.

If anyone who answered there is here, thank you for that unofficial but speediest support channel!

j / k navigate · click thread line to collapse