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0 pointsreitzensteinm1y ago0 comments

That term appears on all servers, but seems to be in conflict with their billing FAQ: https://docs.hetzner.com/general/others/new-billing-model/

Either way... it's a mess. They added hourly billing for dedicated servers six months ago, there's not much excuse for still having contradictory information hanging around.

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Hetzner_OL1y ago

Yes, the GEX130 has a *one-time* setup fee. And yes, it is possible to cancel it on an hourly basis in most situations. For example, if you only had it for 3 days of a billing period, you would pay the hourly rate. We are currently in the process of updating our billing systems. There are a few situations where the 30 day to the end of the month policy still applies. For most situations the current cancellation process is more generous and flexible for the customer. And for the rest, it has stayed the same. If customers want to stop paying for a server, they need to cancel it. We have a number of products that do not include setup fees, including our Server Auction dedicated servers and our cloud servers.

reitzensteinmOP1y ago

To be frank, after reading your reply I'm still not 100% sure what the policy is. What are the situations where there are 30 days of notice? How does that interact with hourly billing? If I'm a week through the second month and cancel, does that mean I get charged 2 months 1 week plus the setup fee in total?

I'm a big fan of Hetzner and have used it off and on for ten years now, including auction, dedicated and cloud. I've had very few complaints over the years. But I stand by my post above - the information on your site is not clear and contradictory, and really needs to be cleaned up.

Hetzner_OL1y ago

We are currently in the process of updating our billing system. A big part of that process is already done, but there are still some changes to come. That is why we have not yet updated our terms and conditions. The new policies are more generous to the customers, and for the most part allow to cancel most products on an hourly basis, including dedicated servers like the GEX130. --Katie

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lnxg33k11y ago

I guess now with the pricing confusion they've fully embraced the cloud industry

j / k navigate · click thread line to collapse

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Hetzner_OL1y ago

reitzensteinmOP1y ago

Hetzner_OL1y ago

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lnxg33k11y ago

I guess now with the pricing confusion they've fully embraced the cloud industry

j / k navigate · click thread line to collapse