What’s the job title of that live customer service agent? And how do you reach them? To the observing world, they act like it’s $0. There’s a world of difference in “sure, this is an always an expected edge case” and “oh well, let’s just let our systems systematically screw everyone”. We have this dog and pony show every week. Most days of the week. They don’t only destroy creators who do well on YT, you just don’t usually get critical traction on your Tweet. Then you what do you do? Beg on HN and pray?