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0 pointsmdp20211y ago0 comments

> LLM should be about helping customer support people find answers faster

That would be as dangerous as any other function: you still need personnel verified as trustworthy in processing unreliable input.

0 comments

sdesol1y ago

Yes, that is the point. The customer service person would be most able to determine if what the LLM said makes sense or not. My point is, we are sold automation instead of a power tool.

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0 pointsmdp20211y ago0 comments

> LLM should be about helping customer support people find answers faster

That would be as dangerous as any other function: you still need personnel verified as trustworthy in processing unreliable input.

0 comments

sdesol1y ago

Yes, that is the point. The customer service person would be most able to determine if what the LLM said makes sense or not. My point is, we are sold automation instead of a power tool.

j / k navigate · click thread line to collapse