The problem is Microsoft has two products in this space but everyone hates Azure DevOps which is supposed to be a JIRA competitor and GitHub is where all the momentum is. They'd love to ditch having to maintain ADO and GitHub long term but that means crapifying GitHub so they can migrate their ADO customers. At the same time they're hoping to pull Atlassian customers that use JIRA and GitHub to ditch the latter and just entirely be on GitHub.

What well end up with is a service that sucks to use for all cases.