> I never understand why people rush to make excuses for these huge companies awash in resources with no real accountability or customer support
Because if nobody pushes back against the hyperbole then it just becomes a competition of who can make up the most exaggerated claim in order to attract the most attention.
doesn’t change the fact that the AI is seemingly being given final authority over policy decisions.
I've reported nazi content a number of times and it never violated the policy.
If it was a user calling Trump a Nazi, then it should have been removed, and their moderation failed.
If it just espouses Nazi ideology or rhetoric, that's free speech in the US.
That's just how it is. It's part of this country. I have to listen to both the throaty, greasy growl of the white supremacist and the piercing howl of the victims wounded by words.
edit to add additional context: There's a difference between someone "posting" "nazi" content on facebook and here on HN, for example. on FB they figure you're seeing it because of your actions. Your friends, a group you joined, etc. If it's a friend posting on their wall, your moderation task is easy, block the friend, unfriend, talk to the friend, call them out. regardless of your decision, FB doesn't have any obligation or, i would argue, right to step in and moderate in those circumstances. If it's in a group, the moderators of the group have to decide if it represents the group. If it does and you disagree, leave the group.
Someone spouting nazi nonsense on HN is spouting it into a megaphone on the streetcorner, as it were. I have to read the content, even if i didn't actively follow that user or "join" that group.
there are different moderation strategies. merely invoking "nazi" as the boogyman to back up your point is fallacious.
If it's a consequence of a 'buggy ML classifier', well, it's FB's policy to use one for censorship.
You can't launder accountability with an 'It's AI' black box.