Moreover, I believe Uber fundamentally solved two problems with taxis:

The driver can't scam the passenger. The driver can't set the meter wrong, drive an unnecessarily long route, or just be an outright unlicensed taxi. Instead, the driver maintains a relationship with Uber, and the passenger can preview the fare before committing.

The passenger can't scam the driver. In a traditional taxi, you could theoretically just walk out ("dine and dash" style). The passenger can also make a call to dispatch and not show up for the ride. Instead, the passenger maintains a relationship with Uber, and the driver doesn't need to handle any payments.

> Medallion systems often prevented any competition, sometimes to absurd effect. The number of licenced taxis often didn't keep pace with population growth, sometimes even staying flat.

And thus medallion owners collect economic rent on their artificially scarce resource, distorting the free market. https://en.wikipedia.org/wiki/Economic_rent

It sucked, but not everywhere equally. Meanwhile, Uber rode their one-trick pony (an app), which everyone quickly replicated, all the way to upending taxi businesses worldwide, thanks to their infinite money supply letting them survive long enough in any new market to get the public behind them, which took away support from local regulators trying to keep the market from being gutted by what at this point was a multinational corporation (and technically a criminal enterprise).

Sure, taxi services aren't usually known to be paragons of virtue, but then they weren't that bad everywhere; Uber is just another case of an US org trying to address an US-specific problem and then bludgeoning the entire world with their solution, whether the rest of the planet has such problems or not.

I've never been a huge user of either, but my worst Uber ride was much better than my best taxi ride.

in my experience, taxi quality varies wildly depending on where you are

in bay area, it absolutely makes sense to invent uber, because the taxis were awful. and in vancouver (canada), they're also awful, and deserve the disruption: they would often tell you it'd be a 40 minute wait, and then just not show up

taxis in new york were and continue to be totally fine. you just stand outside and get in ~20 seconds later, with no hassles or apps. i've been in an uber/lyft a handful of times in nyc, but they're just worse (possibly cheaper, but the subway also gives them stiff competition, and i don't care that much if i'm in enough of a hurry to take a cab)