I stopped using the official Tesla app entirely. It's so freaking sluggish and useless. They spent all their effort on drawing a toy car with shiny animations, and neglected everything else.
E.g. if I want to turn on the seat and wheel heaters, I click on it, and then I need to wait 3 seconds to see if it actually turned them on. Or maybe they were already on, and my click turned them off instead.
The service chat section is entirely useless, and was probably written by somebody drinking bong water. And you _have_ to use it. Tesla even sends you freaking text messages with just a link to the app instead of actual text of the updates.
And I once spent 20 minutes trying to find how I can remove a guest driver from my account. Turns out that there's a small gray button "Manage Drivers" at the very bottom of the screen, past the odometer data.
Sorry. But Tesla is as shitty as other automakers. Or even shittier, because other automakers don't force me to talk with their service centers solely through their crapps.