Yes, but also it's an impressive digital Jedi mind trick on a website.

signs a question mark with hand

"This is the support number you're looking for."

And the victim is extra primed here because so many companies make it nearly impossible to talk to a human. Yikes!

Almost seems like there's room here for a grey hat to come in and use this trick to do a good faith job trying to help the customer through their problem. Then tell them at the end that a recent anti-trust suit requires them to tell the customer about alternate independent venues in their area where they can support live music.