> I'm not. The whole "I hate Jira thing" is a meme among a very vocal minority of tech enthusiasts. They don't have tens of millions of users because Jira is awful. The reason why so many people cry about it (apart from the meme-factor) is that people conflate Jira with their team's failed approach at scrum.

Strongly agree with this. The "Jira is bad" meme is way overblown, and is driven primarily by bad choices individual Jira administrators have made. Yes, you can turn Jira into a hellscape. You can also turn any ticket system into a hellscape if it gives you enough ability to customize it. The problem isn't Jira, the problem is companies who have a terrible workflow and torture Jira into a shape that fits their workflow.

> The whole "I hate Jira thing" is a meme among a very vocal minority of tech enthusiasts.

It absolutely isn't. My colleagues are not very vocal tech enthusiasts and they hate it too.

> They don't have tens of millions of users because Jira is awful.

They have tens of millions of users because Jira isn't awful for the people paying for it. But those people aren't actually using it to create & read bugs. They're looking at pretty burndown charts and marveling at the number of features it has.

It's classic enterprise software - it doesn't need to be good because it isn't sold to people actually using it.