If there's one big takeaway
from all of game theory, it's this:
What the game is, defines what the players do.
Our problem today isn't just that people are losing trust,
it's that our environment acts against the evolution of trust.
That may seem cynical or naive -- that we're "merely" products of our
environment -- but as game theory reminds us, we are each others
environment. In the short run, the game defines the players. But in
the long run, it's us players who define the game.
So, do what you can do, to create the conditions necessary to evolve trust.
Build relationships. Find win-wins. Communicate clearly. Maybe then, we can
stop firing at each other, get out of our own trenches, cross No Man's Land
to come together...
My claim, put another way, is that if you trace the causality back a few steps, you land at the level of the system.
Anyhow, the question "who do we blame?" can be a waste of time if we use it only for moral outrage and/or a conversation stopper. Some think "what caused this?" is an improvement, and I agree, but it isn't nearly good enough.* Still, it isn't nearly as important as "how do we change this with the levers we have _now_?"
* Relatively few scientists understand causality well, thinking the randomized controlled trial is the only way to show causality! The methods of causality have developed tremendously in the last twenty years, but most scientific fields are rather clueless about them.
Nailed it. At the end of the day, companies are automatons. It is up to use to update the reward and punishment functions to get the behaviour we desire. Behaviourism 101
It's the idea that individuals and institutions must somehow fix society from the top down or the outside in, which history has shown doesn't work. No one is going to come along and make you be sensitive or intelligent, either you see the predicament we're all in and act, or you rationalize your selfish actions and make them someone else's problem.