I helped a bit as a volunteer in an orga that among other things worked with refugees and I heard their stories. Every single one had this moment that one day they have risen and took ownership of their lives, instead of succumbing to helplessness. If they didn't, they probably wouldn't make it. That is something to admire.
One thing migrants and homeless need is to recognise they're humans that are disposed to make decisions about themselves, by themselves. To deny that is cruel, because it's inhumane. Humans can make decisions, non-humans can not. I don't know how it is on other side of the pond, but over here in Europe there's a big campaign to portray refugees (and all migrants) as non- (or sub-) humans, and denying them agency is part of that effort.