It’s also hell for IT. Teams build these side-flows in PowerApps or AI Agents or shadow-IT, then surprise us with demands for support when the vendor drops support for their product or deployment. It’s particularly insulting and frustrating given how much effort these companies make into knowingly bypassing IT decision-making in order to close a sale, then steer customers back to us after the fact.
User empowerment isn’t “getting rid of gatekeeping”, it’s making professional technologist’s lives an absolute hell. And like the post says:
> …trying to make these things actually work in production while secretly wondering if they’re automating themselves out of a job.