Show HN: I made a tool to reduce customer support time by 50% (opens in new tab)

At Formester were facing a problem. Our 50% plus time was going into customer support.

And the question were mostly about how to do something in the app. Which we have already documented well through videos, blogs and documentation.

I created Chakam for this purpose. We are starting to use it internally and also looking for other medium to large organization would could benefit from it.

Key features:

- Run on your own/dedicated infrastructure

- Use popular LLM or self hosted LLM

- Integrates with popular chat application in case you want to use directly in intercom etc

- Gives you a report every month on the gaps in your knowledge base

I'm looking to show you what I've built and understand if it can benefit your business.