I'm a bookseller who often uses Ingram to buy books wholesale when I'm not buying direct from publishers. I've used them for their distribution service since opening 5 years ago because they are the only folks in town who can help bootstrap a very small business with coverage of all the major publishers (in the U.S.). They're great at that, for a small cut in revenue.

Six-plus months ago they put a chatbot in the bottom right corner of their website that literally covers up buttons I use all the time for ordering, so that I have to scroll now in order to access those controls (Chrome, MacOS). After testing it with various queries it only seems to provide answers to questions in their pre-existing support documentation.

This is not about choice (see above, they are the only game in town), and it is not about entitlement (we're a tiny shop trying to serve our customers' often obscure book requests). They seemed to literally place the chatbot buttons onto their website with no polling of their users. This is an anecdotal report about Ingram specifically.