Tell HN: Amazon Pharmacy's Negligence Endangers Patient Safety

3 pointsmkrishnan8mo ago3 comments

I recently ordered Zepbound, a temperature-sensitive medication requiring strict storage conditions (46°F), from Amazon Pharmacy. The consistently inadequate packaging has resulted in repeated deliveries at room temperature, compromising the medication's efficacy and potentially posing a health risk.

Amazon Pharmacy's response to my complaints was dismissive, suggesting I fill my prescription elsewhere. My subsequent complaint to the FDA has yielded no action.

Please avoid amazon pharmacy for any medication requires temperature control.

3 comments

SimonZerafa8mo ago

Perhaps they should be avoided altogether if they can deliver medication safely?

Best not take that risk if their incompetence and ignorance endangers lives

mkrishnanOP8mo ago

Yes, I have used for few months without realizing that the meds are not coming in required temperature, I was just trusting them, then I checked the temperature 4 weeks are when delivered and found the issue, since then I have ordered 3 times and returned all 3 times and had several calls with the pharmacy team and finally they told me to F off, and it is what it is and I can find another pharmacy if I dont like them.

amazonalerter8mo ago

It happened to me as well. I went thru Eli Lilly direct which uses amazon pharmacy.

I complained to Eli Lilly and amazon, they dont care at all.

j / k navigate · click thread line to collapse