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0 pointscsomar8mo ago0 comments

I think there are exceptions about "exigent circumstances" and COVID was considered one. My EU flight was not refunded as well despite the EU having strong protections. The airlines, at the time, were given a life-line.

I think these once in-a-decade or more events can be swallowed. But wouldn't be happy with a regular occurrence.

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jml788mo ago

Which is crazy to me. I had purchased international airline tickets 9 months prior to COVID.

Covid happened and everything was cancelled. The airline refused to refund, only give credit. The issue is that it was on an airline that was useless to me because this trip was cancelled and we were going to be rescheduling.

Did a chargeback with Apple even though I was past the date, they still gave me my money back. I was shocked

lxgr8mo ago

That's just credit (and for that matter most debit) cards working as designed. A card payment is only considered final once goods or services have been delivered on the agreed-upon date. For travel, this can well be months after the actual transaction date, but doesn't change anything about your dispute rights.

Unfortunately some European banks aren't too familiar with these rules, especially when bankruptcy law is involved.

dilyevsky8mo ago

Ive had good experiences with Apple doing chargebacks although my cases were pretty open and shut. Can’t say that about other issuers though including amex surprisingly

lxgr8mo ago

Was the flight canceled or were you not able to go due to travel restrictions?

If it's the former, then your bank didn't properly handle your chargeback case. There was no Covid exemption for regular "goods/services not provided" chargebacks, which includes canceled flights.

You not being able to take a flight due to travel restrictions (even if imposed after booking) is usually not covered under that, though.

progbits8mo ago

Yes they should be swallowed, but by the business/card company, not the consumer. They can decide if they want to get insured for that or not. It's ridiculous to subsidize their business risks.

rendaw8mo ago

GP said impossible itinerary though, not that it was unexpectedly canceled due to the pandemic.

hdgvhicv8mo ago

Impossible for what reason. Sounds like the airline would be happy to adjust if things like minimum connection times changed, but the flights still ran (or maybe a minor timing change)

If the country entry requirements changed, that’s not the airline that’s liable - just like if the country cancelled your visa. Talk to your insurance company.

j / k navigate · click thread line to collapse

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jml788mo ago

Which is crazy to me. I had purchased international airline tickets 9 months prior to COVID.

Did a chargeback with Apple even though I was past the date, they still gave me my money back. I was shocked

lxgr8mo ago

Unfortunately some European banks aren't too familiar with these rules, especially when bankruptcy law is involved.

dilyevsky8mo ago

Ive had good experiences with Apple doing chargebacks although my cases were pretty open and shut. Can’t say that about other issuers though including amex surprisingly

lxgr8mo ago

Was the flight canceled or were you not able to go due to travel restrictions?

If it's the former, then your bank didn't properly handle your chargeback case. There was no Covid exemption for regular "goods/services not provided" chargebacks, which includes canceled flights.

You not being able to take a flight due to travel restrictions (even if imposed after booking) is usually not covered under that, though.

progbits8mo ago

Yes they should be swallowed, but by the business/card company, not the consumer. They can decide if they want to get insured for that or not. It's ridiculous to subsidize their business risks.

rendaw8mo ago

GP said impossible itinerary though, not that it was unexpectedly canceled due to the pandemic.

hdgvhicv8mo ago

Impossible for what reason. Sounds like the airline would be happy to adjust if things like minimum connection times changed, but the flights still ran (or maybe a minor timing change)

If the country entry requirements changed, that’s not the airline that’s liable - just like if the country cancelled your visa. Talk to your insurance company.

j / k navigate · click thread line to collapse