>Sure - they get the trouble reports. But it's almost as if all the critical decision makers don't drive their own cars in real-life scenarios (drive more expensive cars? Have chaffeurs?) and don't understand how much BETTER it is to have a specific button/dial for "fan speed" and a separate one for temperature, instead of trying to control it via a touchscreen that has 100+ different screens it could be displaying when you want to adjust the temperature / fan speed.

And because all critical people hate physical buttons VWAG all new models and even concept cars now come with physical buttons on the steering wheel and dedicated climate controls outside of the touchscreen? Very weird things going on, where the things which are developed are the exact opposite of what you say the critical decision makers want.

Have you actually looked at new VWAG models or their new concept cars? Because this complaint seems to exist purely in your head.