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0 pointsjemmyw8mo ago0 comments

I've got a Samsung dryer and when it had a fault with the door sensor they got it fixed pretty quickly. I had better service from them than Bosch or Miele - I replaced a Bosch dryer when I was totally fed up of trying to organise Bosch to fix it and being told it was at least a 6 week wait - Samsung half the price, and surprised us that it is a better dryer (faster, easier to use etc).

I don't love their phones, though my wife has one. However, again on the service front, when my samsung S7 had a problem they fixed it pretty quickly. When my iPhone 5 came with the wifi not working it took weeks to convince Apple that it was actually broken and get a replacement.

All anecdotal of course, and probably varies a lot by location and over time.

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trollbridge8mo ago

It’s amazing how nothing goes wrong with my 20+ year old Maytags, Whirlpools, or Estates by Whirlpool (their budget subbrand). No logic board failures, drain pump failures.

Acquired from yard sales and then subject to duty cycles of 5-10 loads a day.

Somewhat relevant, I have 3 relatives/colleagues still sporting iPhone 8’s/8 Pluses. The only issue is that some newer apps are slow. Told them to grab iPhone SE 3rd gens before they’re discontinued; one of them has it sitting unopened in the box, waiting for their 8 to die.

blibble8mo ago

> It’s amazing how nothing goes wrong with my 20+ year old Maytags, Whirlpools, or Estates by Whirlpool (their budget subbrand). No logic board failures, drain pump failures.

whirlpool tumble driers are notorious in the UK for catching fire

https://inews.co.uk/news/business/peterborough-fire-hotpoint...

> At a parliamentary hearing in July, the US appliance company told MPs the numbers were higher than feared, after 1.7 million products were modified following the scandal.

> Whirlpool said that its machines could be linked to 750 fires in the last 11 years, or one every five days.

the grenfell disaster was also started by a whirlpool fridge

and their factory in peterborough also caught fire

damascus_kei8mo ago

This is also anecdotal; but I heard it from someone who works in Home Appliance repair, but Samsung has been getting their act together in the last couple of years because they know their reputation has been horrible. Making their appliances more reliable and easier to repair. They worked with the home assistant recently to get their appliances (smart things) to be able to properly with it.

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