For example, customer service reps tend to often vaguely match your request with a possibly or only vaguely applicable templated response.
Technically savvy customers who tend to try explain problems in detail are probably more likely to get an actually non-applicable canned response as the CS rep gets frustrated with the amount of information and will latch onto the first phrase which relates to a templated response without really considering context.
My reply’s getting a little tangential now, but I feel this is good life advice, I’ve found I’m more likely to get decent customer service if I keep my requests as short as possible.
The first sentence needs to essentially state the issue I need help with. In some cases a bulleted list of things I’ve tried helps and then I’m sure to include essential info like an account number, e.g.
I’m getting error 13508 when I try log into my account. I’ve already tried the following solutions with no success:
- Clearing my browser cache and cookies.
- Restarting my computer.
- Running all software updates.
My account number: xxx
What is the next step here?
