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0 pointsthrowanem7mo ago0 comments

Which pen?

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It was a Visconti Opera Master. Comes with a power reservoir filler that detached from the nib assembly within five days of purchase. Turned out the threads were completely mismatched, that pen should have never been sold. Now, granted Visconti has serious QC issues, but this was a limited edition and not only did Goulet fail to catch the issue during testing but they also refused to do anything about it except refer me to the manufacturer.

I ended up fixing the pen myself. It works well now, but after that experience, I am done with Goulet.

throwanemOP7mo ago

Eh, it's a thousand-dollar Italian statement pen. If the guy doesn't really want to run a Lambo dealership, I get it, and I can see where you might be annoyed to have helped find that out. For those of us with less rarefied tastes, I think things are probably pretty different on a lot of axes, but all it takes to spend money is money.

As I said nearby [1], when I had Decimo trouble, he not only got hold of Pilot to find out they don't sell an OEM o-ring, but after that spent the day back and forth with me via email, making and giving accurate measurements of an intact part, all kinds of things. The end result is still the first pen I reach for all day, every day. I don't know what was really so different between your case and mine, but I doubt it had that much to do with Brian.

[1] https://news.ycombinator.com/item?id=44757775

glitchc7mo ago

Oh I wish I got that kind of service. How long ago was this?

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glitchc7mo ago

I ended up fixing the pen myself. It works well now, but after that experience, I am done with Goulet.

throwanemOP7mo ago

[1] https://news.ycombinator.com/item?id=44757775

glitchc7mo ago

Oh I wish I got that kind of service. How long ago was this?

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