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0 pointsParadigma119mo ago0 comments

I think autonomous support agents are just missing the point. LLMs are tools that empower the user. A support agent is very often in a somewhat adversarial position to the customer. You don't want to empower your adversary.

LLMs supporting an actual human customer service agent are fine and useful.

0 comments

layer89mo ago

How do you prevent your adversary prompt-injecting your LLM when they communicate with it? Or if you prevent any such communication, how can the LLM be useful?

j / k navigate · click thread line to collapse

0 comments

layer89mo ago

How do you prevent your adversary prompt-injecting your LLM when they communicate with it? Or if you prevent any such communication, how can the LLM be useful?

j / k navigate · click thread line to collapse