- does not include individual use of ChatGPT, Claude, etc (called shadow AI economy in the paper)
- in-house AI tools fail 2x more often than external AI solutions
- finance and other backoffice departments are the ones seeing noticeable performance gains with AI use
- lack of AI adaptability, memory and evolution over time is making it hard for humans to adapt to AI when it should be the other way around
- users prefer the chat interface, not your AI-enabled webapp
- 90% of users prefer humans (duh) for mission-critical work