Managers are all about that kind of automatic hyper-legibility (I’m skeptical about that being worth anything like the investment most companies put into it to begin with, but that’s another topic) but all it does is shove important communication into side-channels and make the ticket-tracker an extra chore, not a work aid.
Like if you’re often having to hound developers to update tickets (a thing in every single place I’ve worked) they clearly aren’t finding them a useful tool for themselves. You’ve wrecked that supposed use-case, it’s ruined.
It’s also the case that trying to serve both purposes, and in fact strongly favoring the PM + management use case, tends to make the UI for these things terrible for developers, contributing to their avoidance of them—the people who, ideally, would collectively be spending far more time in the tools than anyone else, are second-class citizens as far as those tools’ features and UX.
