They constantly ask for an example project, even if it's something that is easily demonstrated, simply by running existing Apple software, and creating a project, would be a huge pain.
They also ignore reports. Very rarely, I may get a ping on one of my reports, asking me to verify that it was fixed in some release. Otherwise, there's no sign that they ever even read it.
I usually end up closing my bug reports and feature requests, after a few months, because I'm tired of looking at them.
It's clear that they consider every bug report to be a burden. That's a very strange stance, but then, they are not a typical company.
I guess you can't argue with the results, as they have a market value North of 3 trillion dollars, but that does not make it any less annoying.
https://lapcatsoftware.com/articles/2025/8/7.html
Edit: accidentally called sysdiagnose a spindump.
I start my first day @ Apple in a few weeks, so I ACK that my opinion might be a little biased here.
(Yes, this came close to killing someone close to me. Fortunately someone else happened to come along to help.)
I don't recall there ever being any official language about "squeezing both sides of the phone" to make emergency calls. Doesn't the feature description in Settings explicitly reference which buttons to press?
In case of emergency, use your iPhone to quickly and easily call for help and alert your emergency contacts (provided that cellular service is available). After an emergency call ends, your iPhone alerts your emergency contacts with a text message, unless you choose to cancel. Your iPhone sends your current location (if available) and—for a period of time after you enter SOS mode—your emergency contacts receive updates when your location changes.
Note: If you have iPhone 14 or later (any model), you may be able to contact emergency services through satellite if cell service isn’t available. See Use Emergency SOS via satellite on your iPhone.
Simultaneously press and hold the side button and either volume button until the sliders appear and the countdown on Emergency SOS ends, then release the buttons.
Or you can enable iPhone to start Emergency SOS when you quickly press the side button five times. Go to Settings > Emergency SOS, then turn on Call with 5 Presses.
Even if it's standard among tech giants, you could be the one that makes a new standard! Good luck in your new role, btw.
I don't think my bank had intended to make passwords optional, and the third-party administrator of their bug bounty program agreed, when creating the report, but once it made it to the bank, it was up to them to decide if it was or was not a bug.
I've had pretty good luck reporting bugs to Google (notoriously bad!):
1. provide simple, crystal clear examples that cannot be due to third parties, misconfiguration or user error.
2. show that it's happening to a large number of mainstream users (not niche)
3. show that it breaks critical workflows and has no easy workaround (incl partial workarounds).
4. if you meet #1-3, then wait 6-9 months minimum (more if hard to fix). If not, wait 3-5+ years.
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Favorite example: in the mid-2000s, I caught google maps confusing suite/apt numbers for street numbers. It got flagged as low priority. So, to get the team's attention, I reproduced the bug on a large Google offices. Six month later, bug fixed.
After that experience, I report everything to Google that breaks my workflow. Like clockwork, the biggies get fixed a couple of quarters later.
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Want long? Try improving/fixing core issues with the API design of Linux or PostgreSQL: fix times can be measured in decades. Backward compatibility is insufficient - they rightfully worry about libraries and tools adopting the new APIs and then breaking legacy systems that cannot be upgraded even for mission-critical security issues.
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NOTE: OP bug feels P0 and the better strategy is either mass media (incl HN) or networking to someone inside the company. I've hit those too over the years and can usually find someone at the company to send directly.
They also used to let anyone add any gmail address to a Google Groups group, and send out unfilterable spam as a message from that group.
This was financed by equally massive technical debt.
That’s what technical debt is. It’s the cost for moving forward quickly. I’m not sure I understand what you’re trying to state.
You seem to be assuming that the company will eventually pay off the technical debt rather than just continue accumulating it and lowering production quality.
From your description, your experience is quite typical.
Support asked me to let them know when a contact vanishing did so they could gather logs from me phone.
Once I was finally able to see it happen, I reached out. Reported that it had just happened overnight. The customer support said it was too long of a time frame for engineers to investigate because "it generates a lot of logs and that's too much to go through". I could not believe their answer.
I just moved my contacts to Gmail and that was the end of it.
Hm. That is more than I ever got, but I also never bothered to report anything to any company after being ignored the first tries.
