It's not any different than going to Walmart yourself and getting groceries -- they just put them in plastic grocery bags. I've never had a problem with anything refrigerated or frozen. (Well, I've never ordered ice cream.)

The key is to be home when they deliver it; so, you can put those things away immediately. They offer two-hour delivery windows and usually deliver within the window. In my experience -- I'm disabled and use them for groceries almost weekly -- about 5% fall just outside the delivery window. (Usually 10-20 minutes late.)

they don't do anything special for frozen items .... it's just as if you get it in bags from the store. .... add in additional time for neighborhood deliveries if any ..... usually they arrive semi-frozen .... you can track the delivery driver from the store (where they hopefully keep it in a cold room) to your home... for me it takes them from 20 mins to 1 hour for delivery ...

How is this a concern? Does Amazon not sell frozen food (no fresh food from Amazon around here)? Otherwise why would Walmart be unable to