Workspace accounts come with their own compliance requirements and edge cases that products need to handle, but rather than do that and provide a consistent user experience most product teams don't answer to the relevant PAs and so don't care, and Workspace accounts are a small enough minority of users that nobody has to care.
I've often railed against a particular way of doing product that's really common in our industry, but I suppose it's been a while so I'll do it again:
We have a real problem with metrics-driven product development, where we exclusively care about the 95% use case and actively disdain the 5% use cases.
On paper it makes sense - you direct your energies towards the highest-payback activities. But the problem is that every user falls into some 5% use cases, so a product that is purely made up of 95% use cases ends up becoming a patchwork that is frustrating to every user, somehow.
Rather than "product works great for 95% of users" you get "100% of users cut themselves on some corner of the product".
And yes I realise that an IoT alarm clock is ridiculous, but that's not the point.
I’m asking because I used to work adjacent to this area, and I know of only a few scenarios where an account becomes a workspace account after being a consumer account.
