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0 pointsbakugo5mo ago0 comments

Be warned though that, when renting dedicated servers, there are certain issues you might have to deal with that usually aren't a factor when renting a VPS.

For example, I got a dedicated server from Hetzner earlier this year with a consumer Ryzen CPU that had unstable SIMD (ZFS checksums would randomly fail, and mprime also reported errors). Opened a ticket about it and they basically told me it wasn't an issue because their diagnostics couldn't detect it.

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CaptainOfCoit5mo ago

Yeah, their support, for better or worse, is really technical and you need to send all the evidence of any faults to convince them. But when I've had random issues happening, I've sent them all the troubleshooting and evidence I came across, and a couple of hours later they had provisioned a new host for me with the same specs.

And based on our different experiences, the quality of care you receive could differ too :)

bakugoOP5mo ago

> and a couple of hours later they had provisioned a new host for me with the same specs.

To be fair, they probably would've done the same for me if I'd pushed the issue further, but after over a week of trying to diagnose the issue and convince them that it wasn't an problem with the hard drives (they said one of the drives was likely faulty and insisted on replacing it and having me resilver the zpool to see if it fixed the issue. spoiler: it didn't) I just gave up, disabled SIMD in ZFS and moved on.

CaptainOfCoit5mo ago

> but after over a week of trying to diagnose the issue and convince them that it wasn't an problem

That sucks big time :( In the most recent case I can recall, I successfully got access, noticed weirdness, gathered data and sent an email, and had a new instance within 2-3 hours.

Overall, based on comments here on HN and otherwhere, the quality and speed of support is really uneven.

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0 pointsbakugo5mo ago0 comments

Be warned though that, when renting dedicated servers, there are certain issues you might have to deal with that usually aren't a factor when renting a VPS.

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CaptainOfCoit5mo ago

And based on our different experiences, the quality of care you receive could differ too :)

bakugoOP5mo ago

> and a couple of hours later they had provisioned a new host for me with the same specs.

CaptainOfCoit5mo ago

> but after over a week of trying to diagnose the issue and convince them that it wasn't an problem

That sucks big time :( In the most recent case I can recall, I successfully got access, noticed weirdness, gathered data and sent an email, and had a new instance within 2-3 hours.

Overall, based on comments here on HN and otherwhere, the quality and speed of support is really uneven.

1 more reply

j / k navigate · click thread line to collapse