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0 pointsjddj5mo ago0 comments

Unless they claim, by noreply email, that it (eg. ATC strike in a 3rd country for which they had 2 weeks' notice) was out of their control and so no compensation is owed.

Then you get the pleasure of a phone tree that only allows the option of giving feedback about the noise on the plane or the cleanliness.

Then once you get through and manage to plead your case you'll get quarterly emails about how your case is in review and sorry about the delay but you should have news next week.

Not bitter.

0 comments

MaxikCZ5mo ago

Yea, they tend to deflect. Then you send email quoting laws and inform them that next email will be trough lawyers, and they pay out quick (personal experience)

buzer5mo ago

In recent case I quoted the actual law & caselaw and the response I got was that I need to contact the marketing carrier and they will stop responding now. Funnily enough, the carrier I was in contact with was the marketing carrier (as background, codeshare flight was cancelled almost month earlier but I was never informed & I only discovered it when I went to airport).

So in my case the next step is to find lawyer.

Izikiel435mo ago

Have you raised a complaint with the regulatory body they are registered to? That also works well.

1 more reply

bobafett-99025mo ago

Although a pain, I've had great success by simply asking for "some form of compensation" for my delay. They're not going to offer you cash back, but you can then push them to give future flight credit. I've gotten $30-$150 on average depending on the value of the ticket purchased

tgsovlerkhgsel5mo ago

If you have a working small claims court system in your country - go for that.

Izikiel435mo ago

The law is clear though, if the airline doesn't comply, raise a complaint with the regulatory body of the country they are located. Suddenly they become very friendly (been there, done that, got all the monies)

j / k navigate · click thread line to collapse

0 pointsjddj5mo ago0 comments

Unless they claim, by noreply email, that it (eg. ATC strike in a 3rd country for which they had 2 weeks' notice) was out of their control and so no compensation is owed.

Then you get the pleasure of a phone tree that only allows the option of giving feedback about the noise on the plane or the cleanliness.

Then once you get through and manage to plead your case you'll get quarterly emails about how your case is in review and sorry about the delay but you should have news next week.

Not bitter.

0 comments

MaxikCZ5mo ago

Yea, they tend to deflect. Then you send email quoting laws and inform them that next email will be trough lawyers, and they pay out quick (personal experience)

buzer5mo ago

So in my case the next step is to find lawyer.

Izikiel435mo ago

Have you raised a complaint with the regulatory body they are registered to? That also works well.

1 more reply

bobafett-99025mo ago

tgsovlerkhgsel5mo ago

If you have a working small claims court system in your country - go for that.

Izikiel435mo ago

j / k navigate · click thread line to collapse