I had never used Qualtrics, and I had to help the team figure out all kinds of basic things on how to actually configure Qualtrics. And they (on paper) were the experts supposedly. Even our common client was a bit amused about the whole thing.
It was my first experience seeing how these big firms operate. At the end of the day, some poor 28 year old at Atos (or probably outsourced to another country) who spent a few days getting some Nextcloud certification is probably doing a lot of the work, rather than thinking you're getting the best of the best who know this stuff inside out.
Let's see how it goes. At the end of the day, I (like most people) want more competition in this space. If more people use LibreOffice, hopefully that results in more investment in the product. So I hope for positive outcomes.