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0 points9cb14c1ec04mo ago0 comments

Customer service would not have to be a cost center for large clouds. I think many people would be glad to have an option to pay $100 to speak to a real person.

0 comments

gdulli4mo ago

If they were only an enterprise cloud company I think they'd see it that way. But having no customer service for any of their consumer services has become the DNA of the whole company.

busymom04mo ago

I develop apps for both iOS and Android and while iOS does need a yearly membership, at least any time my app or update is rejected, I am able to interact with actual humans to have the issue resolved. On Google play store, it's just bots to deal with.

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0 points9cb14c1ec04mo ago0 comments

Customer service would not have to be a cost center for large clouds. I think many people would be glad to have an option to pay $100 to speak to a real person.

0 comments

gdulli4mo ago

If they were only an enterprise cloud company I think they'd see it that way. But having no customer service for any of their consumer services has become the DNA of the whole company.

busymom04mo ago

j / k navigate · click thread line to collapse