> "In response to the demand for advanced AI tools, we introduced AI capabilities into the Microsoft 365 Personal and Family subscriptions that we offer in Australia,"
The 'demand' here is that Microsoft is demanding you use Copilot and be forced to pay for it, unless you 'opt-out' by threatening to cancel.
"In hindsight" my arse. They knew what they were doing, and are only now 'apologising' after being taken to court over it.