At Ory, features like high-availability setups, zero-downtime upgrades, large scale multi-tenancy, and formal SLAs are part of the commercial offering. In most cases, if you’re not operating Ory at large enterprise scale, you won’t need those.

It’s a reasonable tradeoff: the commercial offering covers the costs of maintaining those capabilities and helps fund continued open source development. Big organizations that rely on Ory in production should ideally help sustain the ecosystem they depend on.