Direct counterpoint: I've been a Dell XPS 13 stan for years (owned 3), and my other laptop today is a System 76. I've run IT for labs at a major university (Georgia Tech), across Windows, RHEL, and MacOS. I've been a desktop Linux user since 2006, both personally and professionally.
Across those, I've repaired plenty of laptops. I mentioned the RAM above because it's recent, and because it's easy. And I don't just mean physically easy - I mean I can find the part with a quick search, and it's just like any other ecommerce thing. That's a big shift from figuring out how to upgrade most laptops, where your top search result is a forum post or pushing you to talk to a tech.
Not breathless, but it is a breath of fresh air.
