That comment is not wrong, you are imo just not making an important distinction that the criteria on which audiophiles judge Bose as “blowing” (which is almost purely the sound profile + a few other smaller things like physical comfort/connectivity/price/etc.) vs. what you judge it on (which is more in the long-term technical user/community product support, idk how to describe that area much better) are almost entirely disjoint.

It is perfectly fine and valid for an audio product to “blow” from an opinionated audiophile perspective, while being exceptionally great from the long-term product/user/community product support perspective.

I heavily agree with you btw, Bose should be heavily lauded for making a decision to open-up their speaker firmware after it reaches the official end of support deadline. The fact that this is an exceptional practice is imo, a little bit sad, because I believe that it should be way more common.