I work at an insurance company and I can’t see AI replacing even 10% of the employees here. Too much of what we do is locked up in decades-old proprietary databases that cannot be replaced for legal reasons. We still rely on paper mail for a huge amount of communication with policyholders. The decisions we make on a daily basis can’t be trusted to AI for legal reasons. If AI caused even a 1% increase in false rejections of claims it would be an enormous liability issue.
And regarding your example of an insurance company, I'm not sure about that industry, but seeing the transformation of banking over the last decade to fully digital providers like Revolut, I would expect similar disruption there.
Ai runs on computers. Consider the undecidability of Rices theorem. Where compiled code of non trivial statements may or may not be error free. Even an ai can’t guarantee its compiled code is error free. Not because it wouldn’t write sufficient code that solves a problem, but the code it writes is bounded by other externalities. Undecidability in general makes the dream of generative ai considerably more challenging than how it’s being ‘sold.
You don’t even need AGI for that though, just unbounded investor enthusiasm and a regulatory environment that favors AI providers at the expense of everyone else.
My point is there are number of things that can cause large scale unemployment in the next 20 years and it doesn’t make sense to worry about AGI specifically while ignoring all of the other equally likely root causes (like a western descent into oligarchy and crony capitalism, just to name one).
