This is the important quote showing that the gift card was not legitimate.
apple recommended they only buy gift cards from apple, but they still sell them in stores...
obviously money is more important to them than the consumers but pretending apple have zero responsibility is silly
It was locked for less than a week.
>but they still sell them in stores
Unfortunately there are sketchy resellers that exist too.
For Apple to say "Don't buy gift cards from our authorized retailers, or prepare to face incredibly harsh consequences due to fraud that you can't detect or predict" while continuing to sell them through those channels is morally bankrupt and completely unacceptable.
I have no doubt fraud is a big problem. It is for all gift cards. But this is a 3 trillion dollar company -- and they make minimum 30% of every gift card sold in pure profit. If they can't secure those channels without torpedoing innocent customers' entire digital lives, they need to drop that channel.
If somebody bought something from Walmart you wouldn’t insinuate he’s at fault because he bought it from a ‘sketchy retailer’. Just stop it lol. There is literally no way to defend Apple on that one.
If unknowingly using a stolen gift card just meant you lost your money, nobody would be complaining about Apple's behavior here. The issue is that they didn't just lose their money, they also got their account locked, which locks up a lot of stuff completely unrelated to gift cards.
Our victim was the victim of the only theft that involved the gift card. Then Apple stole the person's whole digital life with no recourse because they are ham-fisted and don't care.