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0 pointspixl971mo ago0 comments

>You can measure button clicks and key presses.

This is a common failure complain of all large companies that use metrics but don't actually talk to people. It's not a new complaint at all. And at the day it's one only solved by users throwing an apocalyptic fucking fit at the group producing the software.

>If a feature is view-only, you literally can't tell how much it's used

Then think fucking twice and don't touch it.

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crazygringo1mo ago

I don't know why you're so angry about it.

Large companies do talk to people. User interviews are extremely common -- it's standard practice that you need to use metrics and talk to users. But like I said, interviews aren't going to cover every tiny little detail.

PM's and designers usually do think twice. But they're human, they're not omniscient. So maybe show a little grace?

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