"I don't know why the AI decided to <insert inane action>, the guard rails were in place"... company absolves of all responsibility.
Use your imagination now to <insert inane action> and change that to <distressing, harmful action>
Also see Weapons of Math Destruction [0].
[0]: https://www.penguinrandomhouse.com/books/241363/weapons-of-m...
We take your privacy and security very seriously. There is no evidence that your data has been misused. Out of an abundance of caution… We remain committed to... will continue to work tirelessly to earn ... restore your trust ... confidence.
exactly what data was exposed
what they failed to do (we used cheesy email, SMS as MFA, we do not monitor links in our internal emails)
concrete remediation commitments (we will stop using SMS for MFA, use hard tokens or TOTP or..., stop collecting data that is not explicitly needed)
realistic risk explanation (what can happen what was lost)
published independent external review after remediation/mitigation
board-level accountability (board pay goes for fix and customer protection, part of the audit results)
customer protection (3 - 5 years?), not just 'monitoring'
and most importantly, public shaming of the CxO and the board of directors
Meanwhile, Waymo has never been at fault for a collision afaik. You are more likely to be hurt by an at fault uber driver than a Waymo
