> but you're acting like it's easy to get that information.

It is, relatively speaking.

> You act like people don't scream when Firefox prompts people with surveys.

Surveys without proper response and adjustments aren't passing feedback, it's political theatre. People groan about surveys because it takes time and rarely shows results reflectant of the responses.

We know the system is broken. Hard to shame us into thinking we're the ones who broke it.

> You act like there isn't bias in survey takers.

You act like statisticians don't spend half their field accounting around bias.

>we'll just end up reinventing the same evils we're trying to fight today.

Let's have the old evils dealt with before worrying about creating new evils who happen to do the exact same thing as the "old evils" (spoilers: they are the same picture).

People who aren't vocal tend not to care very much. People aren't vocal tend to just accept whatever happens to them. So why not cater to the people who are vocal?

Mainly it's just developers not wanting to hear what people say.

Also, people lie. I don't trust what random users tell me, because years of tech support taught me that they're lying.