I was originally offered a mail-in repair (RMA) to my old address in Germany, but I've left that country and cannot receive the package there. Maybe I am the first digital nomad with Google products? I don't know... :(
Despite confirming my new location in Turkey, I was told by a supervisor that an Advance Exchange replacement cannot be shipped to me because the Pixel 10 was not launched in Turkey. But the supporter before told me to delete my payment profile from Germany. Now, what?!
Google does not offer a loaner device, meaning I am left without a necessary smartphone for critical functions (payments, travel, communication) while the device is sent for a 7+ day repair (if I could even send it in). The issue is just a small crack which made the fingerprint sensor unusable. Apple can repair such things on the spot in the whole world...
My health and livelihood are being severely impacted by the lack of a working phone and Google's inability to service a legally purchased, warranted device outside its country of purchase. I am not asking for a free upgrade but I need a working device and a resolution path that acknowledges I am a paying customer living in the modern, globalized world.
I need a Google employee or heavenly intervention after countless hours with the notoriously bad Google Support who can override the system to either:
Ship an Advance Exchange replacement to my current address in Turkey.
Arrange a direct, one-time repair or replacement from a German/EU service partner that accounts for my current Turkish location. No store in Turkey can repair the screen as nobody owns such a phone, here. I asked in 5+ stores in Istanbul, Ankara and now Izmir.
Please help get this in front of someone with the authority to resolve this logistics/policy deadlock. Thank you.
If not: can somebody in Turkey lend me a working current gen Pixel phone so I can at least survive in this brave new world? I am somewhat under the weather due to unemployment, lost home due to lacking money and now my last pierce of freedom, my smart phone, is broken for months and Google is letting me suffer. I wonder why but like Hiob in the Old Testament I will continue praying to the flying spaghetti monster as I cannot lose faith.
Thank you for reading.
