This is a secondary benefit, the primary benefit is if the end user loses/breaks one. That part very well could be show stopper (Ikea 110630 anyone?). Now the end user is stuck - has to call, you have to ship, do you charge? do you give for free? they have to wait. they're annoyed, you're annoyed.
No one is happy.
The supply chain headaches for giving exact number of tiny parts is terribly expensive, relatively speaking. So you give spares because in the long run it's way cheaper.